This Privacy Policy explains how MONTROYAL VACATION HOMES RENTAL L.L.C (“Montroyal”, “we”, “us” or “our”) collects, uses, stores and protects personal data when you visit our website, contact us, submit an enquiry or use our services.
Montroyal acts as the controller of personal data collected through this website unless otherwise stated.
This Privacy Policy should be read together with the following documents:
This Privacy Policy applies to personal data collected through:
Where a website enquiry later develops into a booking, property-management relationship, renovation project or another contractual relationship with Montroyal, additional information may be collected as reasonably necessary to provide those services and comply with applicable UAE requirements.
Depending on how you interact with us, we may collect the following categories of information.
This may include:
When you enquire about an apartment, we may collect information such as:
If you proceed with a booking, additional information may be requested outside the general public enquiry form where reasonably necessary to complete the booking, verify identity or comply with applicable hospitality, holiday-home or legal requirements.
When you enquire about property management, we may collect:
If you later enter into a management agreement with us, additional documentation and information may be collected as required for that relationship.
We may collect:
Where our forms allow file uploads, you may provide photographs, floor plans or other documents relevant to your enquiry.
We may retain records of communications between you and Montroyal, including:
When you visit the website, certain technical information may be collected automatically depending on the website configuration, including:
For example, when you:
Through security logs, cookies and analytics technologies where enabled.
Where lawful and relevant, such as where an enquiry is made by an authorised representative, agent or other person acting on your behalf.
Montroyal may use personal data to:
Where required under applicable UAE data-protection law, Montroyal processes personal data with the consent of the data subject or where processing is otherwise permitted by applicable law.
This may include circumstances where processing is reasonably necessary to:
The UAE PDPL generally prohibits processing without consent but provides a number of statutory exceptions, including certain legal, contractual, judicial and other permitted circumstances.
Where we specifically rely upon your consent, you may withdraw that consent in accordance with applicable law.
Submitting a normal rental, property-management, renovation or contact enquiry does not automatically subscribe you to unrelated promotional marketing.
Where Montroyal offers promotional email or WhatsApp marketing, we will provide an appropriate method for you to opt out. You may ask us to stop promotional communications at any time.
Transactional or service-related communications may continue where necessary to respond to your request, manage an existing service or comply with legal obligations.
The UAE PDPL provides rights to object to or restrict certain processing, including processing for direct-marketing purposes.
Montroyal may share personal data only where reasonably necessary for the purposes described in this Privacy Policy. Recipients may include appropriate service providers supporting our operations, such as:
Third-party service providers should receive only the information reasonably necessary for the relevant purpose and should process it subject to appropriate confidentiality, security and contractual arrangements.
Our website may allow you to initiate communication with Montroyal using WhatsApp or another third-party communication platform.
If you choose to use such a service, information you provide through that service may also be processed by the operator of that platform in accordance with its own privacy terms. Montroyal does not control the independent data-processing practices of third-party platforms.
You should therefore avoid sending highly confidential information through general messaging channels unless specifically requested through an appropriate process.
Some technology, communications, cloud or service providers used by Montroyal may process or store information outside the United Arab Emirates.
Where personal data is transferred outside the UAE, Montroyal will handle such transfers in accordance with applicable UAE data-protection requirements and use appropriate protections or another transfer mechanism permitted by law.
The UAE PDPL specifically regulates cross-border transfers and distinguishes transfers to jurisdictions providing an appropriate level of protection from other permitted transfer circumstances.
Montroyal retains personal data only for as long as reasonably necessary for the purpose for which it was collected and for any additional period required or permitted by applicable UAE law.
Retention periods may depend on:
Where personal data is no longer reasonably required, it may be securely deleted, anonymised or otherwise disposed of in accordance with applicable requirements.
Montroyal takes reasonable technical and organisational measures designed to protect personal data against:
Measures may include appropriate access controls, restricted administrative permissions, secure website connections, password protection, backups, server-security measures and limiting access to persons who require the information for legitimate business purposes.
No internet-based transmission or storage system can be guaranteed to be completely secure. Accordingly, users should also take reasonable care when transmitting confidential information electronically.
Subject to applicable UAE law and any permitted exceptions, you may have rights relating to your personal data, including the right to:
These rights are reflected in Articles 13–18 of the UAE PDPL, including information, portability, correction and erasure, restriction or cessation, and automated-processing rights.
Some requests may be subject to legal exceptions or requirements allowing or requiring Montroyal to retain or continue processing certain information.
To exercise a privacy right, contact us using the details in Section 18 below. We may reasonably request information to verify your identity before acting upon a request.
The website may use cookies and similar technologies for purposes such as:
Essential technologies required for the website to operate may function automatically.
Where non-essential analytics, advertising or similar tracking technologies are used, users will be provided with appropriate choices in accordance with our Cookie Policy and applicable law. For more information, please see the document below.
The Montroyal website and its property, management and renovation enquiry services are not designed to solicit personal information directly from children.
If information relating to a child is legitimately required as part of a family accommodation or booking process, it should be provided by a parent, legal guardian or another person appropriately authorised to provide it, and will be processed only as reasonably necessary for the relevant service and applicable requirements.
Montroyal does not currently use the public website to make solely automated decisions about individuals that produce legal or similarly significant effects.
If this changes materially in the future, this Privacy Policy will be updated and appropriate information and safeguards will be provided.
Our website may contain links to third-party websites or services.
Montroyal is not responsible for the privacy practices, security or content of independent third-party websites. Users should review the privacy information of the relevant third party when leaving the Montroyal website.
For questions about this Privacy Policy, your personal data or a privacy-rights request, contact:
Where applicable, individuals may also have the right to submit a complaint to the competent UAE data-protection authority. The federal UAE Data Office has statutory functions that include receiving requests and complaints relating to personal data under the PDPL framework.
We may update this Privacy Policy from time to time to reflect:
The latest version will be published on this page with an updated “Last updated” date.